Account deletion — Arrow Escape
You can delete your Arrow Escape online profile and associated data at any time, either in the app or by email.
In the app: open Settings, tap “Delete my account and data” and confirm. Your online profile and its server records are deleted right away and the progress on your device is reset. This cannot be undone.
Email request: if you no longer have the app, email appsvoys@gmail.com with “Arrow Escape data deletion” in the subject and your in-game nickname (and team name, if any) so we can find your profile.
What is deleted: your anonymous user record, nickname, avatar, scores and level replays, daily puzzle results, league and team records, lives and requests sent to teammates, team activity, and season pass progress stored on our servers. A team you created stays for its other members.
What we may retain: purchase records required for tax, accounting, or legal compliance; short-term security logs; anonymized or aggregated data that no longer identifies you.
Processing time: in-app deletion is immediate; email requests are processed within 30 days unless a longer period is required by law. Deleting your data does not refund store purchases.
Local progress: in-app deletion also resets progress stored on your device. Otherwise it is removed when you uninstall the app or clear app data.
Questions: support@voysapps.io